Return & Refund Policy

Returns

At AK Jewelry Love, all sales are final. We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect selection, or personal preference.

Defective or Damaged Items

Please inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, contact us immediately at support@akjewelrylove.com.

To help us evaluate the issue, please provide your order number and photos of the product showing the defect or damage.

If we determine that the item is defective, damaged during transit, or that the wrong item was sent, we will issue a full refund to your original payment method or provide a replacement at no additional cost.

Non-Returnable Items

Unless the item is defective or damaged, we do not accept returns or refunds for:

• Jewelry and accessories

• Sale or clearance items

• Gift cards

• Personalized or custom-made products

• Items showing signs of wear, use, or alteration after delivery

Exchanges

We do not offer exchanges. If you receive a defective or damaged item, please contact us at support@akjewelrylove.com so we can resolve the issue.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery in accordance with applicable consumer protection laws. To exercise this right, please contact us at support@akjewelrylove.com.

Refunds

Refunds are only available for items that are confirmed to be defective, damaged, or incorrectly shipped.

Once we have reviewed and approved your claim, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@akjewelrylove.com.